Return Policy

Return of products

General conditions regarding the return of products sold by Iselin Dimitri:

• The returned products must be in the same condition in which they were delivered to you. The return is made with the original labels and seals intact as well as all the documents with which the product was delivered.

  • The product must be accompanied by the accessories / gifts with which it was delivered.
  • Products that have been modified, those that show signs of wear or wear, stains, tears, scratches or if the products lack accessories are not accepted.
  • If there are different products in the return package than those in the completed form, after the package has been checked by the courier, the pick-up will be refused.
  • The buyer has the right to return a product within 14 calendar days, without giving any reason and without incurring any costs other than delivery costs except for the products presented in Article 8.2 of this Regulation. Thus, according to GEO no. 34/2014, the return period of a product expires within 14 days calculated on the day when the Buyer takes physical possession of the product.
  • The return procedure is ONLY available through a courier service and Iselin Dimitri will not accept the personal delivery of the returned products.

OUR DELIVERY ADRESS IS-
CITY-BUCHAREST
STREET- LIPSCANI
NUMBER- 104
CONTACT-ISELINDMITRI SRL
PHONE -(004)0721506012

• The costs related to the delivery service for the product return procedure are the sole responsibility of the buyer, regardless of the reason for which the product is returned.
• The return package will be sent only in compliance with the OPTION OF CHECKING THE PACKAGE by Iselin Dimitri upon delivery, in the presence of the courier. If the product does not meet the conditions set out above in Article 8.1, Iselin Dimitri will not accept the package and will not reimburse the buyer for the value of the product (s) that do not correspond, which will be returned to the sender.

  • The costs related to the delivery service for the product return procedure are the sole responsibility of the buyer, regardless of the reason for which the product is returned.
  • The return package will be sent only in compliance with the OPTION OF CHECKING THE PACKAGE by Iselin Dimitri upon delivery, in the presence of the courier. If the product does not meet the conditions set out above in Article 8.1, Iselin Dimitri will not accept the package and will not reimburse the buyer for the value of the product (s) that do not correspond, which will be returned to the sender.
  • Iselin Dimitri will audio-video record the entire procedure of unpacking the package containing returned products and the entire verification procedure, following to keep the records in his archive for a period of 3 years for evidentiary purposes.
  • The buyer has the possibility to request the return with the exchange of the size of the purchased product or the exchange with another product. In this case, the buyer will bear the courier service fees and the price difference if the products that Iselin Dimitri is to deliver exceed the value of the exchanged products.

Refund deadline:

  • For products returned in the first 14 days after purchase, the maximum refund period is 14 days from the date on which Iselin Dimitri received the returned product.
  • For products that were returned because they were delivered incorrectly or were damaged in transit, the refund period is set by mutual agreement between Iselin Dimitri and the buyer;
  • For products that have been returned in non-compliant conditions and for which the return conditions specified above have not been observed, Iselin Dimitri reserves the right (in accordance with GEO 134/2014) to refuse their receipt and implicitly, the return of the buyer’s money .

Payment methods:
The amount will be returned as follows:

  • for Orders paid by card online -> by refund to the account from which the payment was made.
  • for Orders paid with PO / refund -> by bank transfer to the client’s account.
Special conditions for the return of special categories of products marketed by Iselin Dimitri:
  • If customized products are returned, according to the buyer’s requests, respectively according to custom dimensions or including special embroidery or other modifications made, on request, on the product, Iselin Dimitri will retain 50% of the value of the product, given the impossibility to resell subsequently the product.
  • If a custom order in the size category 42-44 is returned, Iselin Dimitri will retain 50% of the value of the product, given the impossibility of reselling the product later, due to low demand for these sizes.
  • The buyer can give up the return decision even after the returned product came into the possession of Iselin Dimitri. In this case, the costs of returning or relocating the product are borne by the buyer, who has the obligation to pay the full value of the product.

Return form

    It's been 14 working days or less since I received the order - Ma incadrez in termenul de 14 zile lucratoare

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