Privacy Policy

Terms and Conditions

These are the general Terms and Conditions which apply to your purchase of products from, whether you buy through our website, over the email or phone. By checking out with a successful purchase you agree to our Terms and Conditions.



ISELINDIMITRI S.R.L reserves the right to make changes to its Terms and Conditions without notice. Any changes to the T&C will be effective for all new orders placed after the change is published on website. You should therefore review this page from time to time to see the news

Price Policy
All prices are in EUR /USD/RON and are inclusive of VAT. Prices may change when discount policy applies or the exchange rate changes.

The design, texts, graphics, structure and all information on site are the exclusive property of ISELINDIMITRI. Any use of any materials and information displayed on this website is forbidden and illegal without the express written permission of ISELINDIMITRI.

Intellectual Property, Software and Content
The intellectual property rights in all software and content made available to you on or through this Website remains the property of IselinDimitri or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by IselinDimitri and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by Loulou or its licensors. No license or consent is granted to you to use these marks in any way, and you agree not to use these marks or any marks which are colorable similar without the express written permission of Loulou.
Governing Law
The contract between us and the Purchaser shall be governed by the Romanian law and shall be construed pursuant to the regulations thereof. Any disagreements shall be settled amicably. If disagreements may not be solved amicably, they shall be subject to the Court of International Commercial Arbitration of the Chamber of Commerce and Industry of Romania, according to the regulation thereof.

Force majeure
Neither of the Contracting Parties shall be liable for the failure to perform in due time and/or the improper – total or partial – performance of any of its obligations under this contract, if the non-performance or improper performance of those obligations was due to force majeure, as defined by law.

For any complaints, please contact us at or by phone +40 721506012. We assure you that we will do our best to solve your complaints in the shortest time possible.
In order to be able to place an order, you have to register first. You must create an account and log in to make the purchase.

Online Order
To make a purchase, simply click the “ADD TO CHART” button next to the desired product to place it in your Shopping Bag. Follow the directions through the checkout process to complete your order.
When you place an order, you will receive an email acknowledging the details (receipt) of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.
Once we have verified your order and payment details and have approved your order, we will email you again to inform you of this.
The articles are not available on immediate stock. Each item is custom made to order and it will take 3-20 working days to create them in our atelier.
Please add 1-5 days for shipping and estimate your shipping date according to this information.

Before ordering any product, please carefully check the product details on product description page and zoom the product photo to study in detail both the material composition and its details. If you need further information, please contact us at
Phone order
To further complement our services, we have now included the possibility to order by phone during our main service hours (Monday – Friday; 10:00 am until 20:00 pm). Our customer care team will be happy to assist you. Please call us at +40721506012 for assistance.

E-mail order
You also have the possibility to order online, with an e-mail to our address: You will be contacted within 24 hours via e-mail or via phone.

We made every effort to display the products in their original colors, but cannot guarantee that colors on the website will be true to life. This depends partly on the color settings of your computer and monitor.

How to pay
Payment shall be made online when you place your order. Debit/Credit Card payment is available.
All prices are inclusive of VAT. If order accepted, you will be informed about the time and means of delivery.

Cancel Order
We are pleased to accept cancellations, for any reason, up to the moment your order has been processed by the online store. After that, you cannot cancel your order. For instructions on how to do this, please refer to our Returns Policy tab.

Shipment Information
We ship all over Romania through our partner Fan Courier. International shipping is exclusively provided via express couriers. bears the risk of transportation.
Once your order is delivered, you will be informed by email about the tracking number. The product will be ready for shipment 3-20 working days after your order was confirmed by email. Upon dispatch, your parcel will arrive in one to five business days, depending on the shipping method and the destination, unless it was agreed otherwise. Please be aware that we cannot deliver to post office boxes.
Shipping Cost
Free delivery for Romania.
For orders that are not in Romania we calculate the shipping and add it to the product price at the end.
Track order status
As soon as we have shipped your order you will receive an email stating your tracking number. After notification of shipment, you can go to our partners website anytime to view and monitor the status of your shipments, by inserting the tracking number supplied.
Please make sure that the shipping address is correct as we’re unable to redirect orders once they are on their way to you.
Delivery period
The delivery period to countries that impose customs duty is 2 to 5 business days, unless otherwise indicated. We work closely with our shipping partner to minimize the potential impact of custom delays for our international customers.
Return Policy

We have some exceptions from this rule as you can read bellow
Situations in which you can return a product:

To Exchange a product for another size, you have to inform us by email that you wish to exchange the product, within 14 business days. Your return email should state the product’s name and all your personal info needed to return the product: phone numberr, adress and that the products are in their original condition, have not been worn, damaged or washed, with all original tags attached, packaging and other accessories received with the order and must not show any signs of use. All delivery costs will be supported by the client.
The product should reach us in 14 business days. We reserve the right to refuse multiple returns at different times from one order.

Please note that we can only accept returns from the country which the shipment was sent to.
Products purchased during our sales period or from any promotion will not be refunded or returned!
SurMesure products cannot be exchanged but they benefit of one free repair or modification. For more details check the Repair Or Modify field.
We reserve the right to accept the return or not after checking if the items fulfill the conditions requested above.
All delivery costs for returns, repairs or modifications will be supported by the client.
Please be aware that we can only exchange the item with another product of the same value. Please call our customer care at +40721506012 or send an email to iselindî for more information.
If the customer wants to wait to exchange an item with another from a future collection, the amount already paid can remain in the customer’s account until such item is available for purchase.
For further information about exchanges, please see our “Terms & Conditions”. If you have any queries, simply call us at +40721506012 or send an email to

Repair Or Modify
Sur-measure products have two free repairs or modifications. If you are interested to repair or modify a sur-measure IselinDimitri product you must inform us by e-mail at Before returning the item for alteration, you should wait our written email, if the alteration is possible or not.
For different repairs or modifications, you can send the product back and we will try to fix it. Two modifications are free of charge; the additional ones will be paid by you.
The shipment taxes will also be incurred by you.
Please send us the product in a secured package, with the invoice, receipt and all the tags, so we can be assured it was bought through our online services.
IselinDimitri is glad to offer complementary and free of charge services such as: replacing of the string and repairmen. However, all transportation fees are supported by the client.
The relevant currency is determined by your destination and your currency, but invoices and refunds will be done in EURO. Invoices and refunds from Romania will be done in RON.

Order Payment

If you have chosen the “Online via credit card” payment method, it will be necessary to fill a form with your card details in the secured page of the online payments processor.
– The payments made using credit cards issued under the Visa and Mastercard badge (Visa/Visa Electron and Mastercard/Maestro) are made through the “3-D Secure” system developed by the entities that assure to the online transactions the same security level as for the ones made at the ATMs or at POS, to the merchant.

– “3-D Secure” assures the credit card owner that no informations about the credit card is transfered or stored on the shop servers or on the payments processor servers, these data being directly introduced in the Visa and Mastercard systems. For more information about the credit card security systems, please see: Verified by Visa or Mastercard SecureCode.
Good to know! – there is no additional charge for the payments made via credit cards!


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Iselin Dimitri

Iselin Dimitri